DBS Serviced Accommodation – Terms and Conditions

An agreement between DBS of The Old Vicarage, Market Street, Castle Donington, Derbyshire, DE74 2JB. (hereinafter called “the Landlord” which expression shall include the person for the time being entitled the reversion immediately expectant on the determination of the tenancy hereby created) of the one part. And the guest, as detailed on the booking form. hereinafter called “client/guest” which expression shall include his successors in title) of the other part.

The landlord lets the client/guest takes the dwelling house agreed (hereinafter called “the premises” together with the furnished fixtures for the period specified on the booking form. This is a commitment to a set period; extensions to the original term may be permitted by the landlord. The client/guest is required to vacate the premises at 10:00h on the last day of occupancy, The client/guest will pay a rental fee as agreed, in advance, for the duration, together with any surcharges for pets, early check in/late departure.

Deposit

To pay the landlord a deposit, as specified, which shall be returned to the client/guest on expiry of this agreement without any interest.

Acceptance of Terms and Conditions

All bookings accepted by DBS are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of the Rental Charge also indicates acceptance of these Terms and Conditions.

General

Renting serviced apartments/properties from DBS is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the serviced apartment as their only or principal home. Ownership of all property left at the premises at the end of the tenancy and claimed within two months thereafter shall immediately pass to the landlord who shall be entitled (though not bound) to sell the same for his own benefit.

Reservations & Payment

Your booking is only confirmed when we post or email written confirmation of booking following receipt of payment. If we do not receive full payment, the reservation may be cancelled. . Extensions of the period of stay, subject to availability, will require a written request within 14 days prior to expiry of the contracted period. Bookings and extensions are deemed a commitment to a period of time and this cannot be adjusted by either party.

Payment must be made in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations and any other deductions. We accept the following methods of payment: Bank to bank, Visa and MasterCard. (For reservations made by credit cards, a transaction charge will be incurred of 2.5% for Visa/MasterCard) We reserve the right to charge interest on overdue accounts at 4% above UK bank base rate and to seek payment in full for accommodation during the suspension period. For long duration stays, direct debit instructions may be required.

Occupants

Only Guests specified by name at the time of booking by the Client/Guest may occupy the serviced apartment/property. The Client/Guest must not assign, sublet or part with or share possession of the serviced apartment or any part of it. DBS reserves the right to refuse admittance to the Guest if they are in breach of this condition. A maximum of 2 persons per bedroom are included with the price. Additional guests will be charged at the rate of £50 per person, per night.

Cancellation Policy

The cancellation policy applies prior to occupancy.

Cancellations must be notified to us in writing immediately by post or e-mail. When notification of cancellation is received, the following amounts will be due: 0 – 31 days– Full charge, 32 – 56 days – 25% of total cost, 57+ days – 0%. A change of arrival date or departure date by the Client/Guest may be treated as cancellation and re-booking. dbs managed offices recommends that the Client/Guest insures against cancellation.

Cancellation by the Owners – The Owners shall not be responsible or liable for cancellation if the apartments cannot be occupied due to the failure of any services or such like. They reserve the right to cancel if necessary.

Force Majeure – The owners cannot accept liability or pay compensation where the performance or prompt performance of the obligations under the contract is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these booking conditions “force majeure” means an event beyond the reasonable control of the Owner and/or Service Provider which could not, even with all due care, foresee or avoid including (but not limited to) strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery or services, insolvency or bankruptcy of an Owner or Service Provider, fire, flood, snow and storm, difficulty or increased cost in obtaining workers, goods or transport and other circumstances affecting the supply of goods or services.

The Owners or their representatives are entitled at their discretion to refuse entry or repossess the property if they reasonably believe you or any member of your party is behaving unlawfully or that any damage is likely to be caused by the behaviour of you or any members of your party. If this is necessary, it will be treated as a cancellation by you and no refund of monies will be made.

Rental Charges

The Rental Charge is inclusive, with the exception of telephone line usage, if provided, which is charged at cost (Standard BT Rates). The Rental Charge includes a maid service once a week, change of bed linen and towels, utility charges, telephone line rental, if provided, and broadband connection and usage. Additional cleaning services are available on request at an additional cost. Broadband is provided and the Landlord will endeavour to assist with any connection problems, they accept no responsibility for the inability to connect to this facility. This agreement may be terminated by the landlord without notice if at any time the client/guest shall have refused or neglected to pay any sum due to the landlord or shall have failed or neglected to observe and perform any of the obligations by the client/guest. Where the landlord or client/guest consists of more than one person the covenants on their part in the agreement shall be joint and several. Any notice served by the landlord on the client/guest shall be sufficiently served if sent by first class post to the client/guest at the premises or the last known address of the client/guest or left addresses to the client/guest at the premises

Arrivals & Departures

Apartments are available for occupation after 16:00h on the day of arrival.

Apartments must be vacated and keys returned by 10:00h on the day of departure.

If there is a delay in vacating the serviced apartment beyond 10:00h, a full day’s rental will be charged to the Client/Guest

Keys

Not to change the locks to the outer doors of the premises nor to make any duplicate keys thereto but to return all such keys to the landlord at the end of the tenancy. For any keys not returned, there will be a £40 charge per key. For lost/misplaced keys requiring replacement or assistance to gain entry, an additional charge of £50 will be made.

Insurance

Insurance is not included within the cost. We strongly recommend you have adequate insurance to cover you for the duration of your booking.

Broadband

Broadband internet access is provided. Although we will endeavour to assist with any connection problems, DBS accepts no responsibility for the inability to connect to this facility.

Fair Usage Policy – Fair broadband usage is described as an average of 2GB download per day. This is sufficient for all normal activities, e.g. web browsing and emailing, but may be exceeded if there is a significant amount of activities such as video streaming. If more download capacity is required then it may be possible to purchase additional GBs at an additional cost. Please note: any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your stay.

Property Use & Conditions

The Client/Guest is responsible for taking all reasonable care of the serviced apartment and its contents. The serviced apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the serviced apartment. Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the serviced apartment or its contents which has occurred due to negligence, willful damage or irresponsible behaviour on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay

In the event that breakages, damage or loss is discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them. Due monies may be deducted from the deposit.

The landlord will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the serviced apartment or its grounds.

Smoking is not permitted in the serviced apartments or communal areas. Failure to comply with this term will incur a charge of £50 for additional cleaning.

Pets must not be kept at the serviced apartments without prior agreement.

Not to use the premises or any part thereof for any purpose other than that of a private residence.

Not to carry on upon the premises any profession trade or business or let apartments or rooms or receive paying guests or lodgers or place or exhibit any notice board or notice on the premises.

Not to use the premises for any illegal or immoral purpose.

Not to do or permit or suffer anything in the premises (or any building of which the premises form part) which may be or grow to be a nuisance or annoyance to the landlord (or any superior landlord) or to any occupier or tenant of any adjoining or neighbouring premises or to any occupier or tenant of any part of any building of which the premises form part. Not to damage injure or make any alteration to the premises or any part thereof.

Within seven days of receipt thereof to send to the landlord all correspondence addressed to the landlord or the owner of the premises and any notice order or proposal relating to the premises (or any building of which the premises form part) given made or issued under or by virtue of any stature, regulation, order, direction or bye-law by any competent authority.

To permit the landlord or the landlord’s agents to enter upon the premises with or without workmen and equipment and to view the state and condition thereof and, if necessary, to carry out any repairs, alterations or other works, or to view the premises with prospective client/guest or purchasers at all reasonable hours of the day.

To pay all fees expenses and costs (including solicitor’s counsel’s and surveyor’s fees) incurred by the landlord in preparing and serving a notice on the tenant of any breach of any of the covenants on the part of the tenant therein contained notwithstanding forfeiture is avoided otherwise than by relief granted by the Court.

To notify the landlord promptly after any event which causes damage to the premises or which may give rise to a claim under the insurance of the premises.

Not to leave the premises vacant for more than 30 consecutive days and to keep the premises locked and secure when they are vacant.

Not to apply to change the telephone number, if provided, of the premises.

At the determination of the agreement to yield up to the landlord the premises (furniture fixtures and effects) properly repaired decorated and kept in accordance with the obligations herein before contained and to remove from the premises all the tenant’s effects.

Please be aware that CCTV may be in operation at the premises.

Visitors: Guests are responsible for their visitors. Non-residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy.

General

We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.

Complaints

Any Complaints must be made in writing immediately to dbs managed offices. We shall not have any liability for any complaint received after the completion of the Rental Period